Front Desk & Client Services Pro – Tax Season

H&R Block, Inc.; East Norwalk (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will work with tax professionals to ensure a welcoming, efficient experience during tax season. Ideal candidate has prior client-facing experience, strong communication skills, and a knack for organization.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and pair clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support office operations. This in-person role offers training and a path into tax preparation or office leadership.

You will work with tax professionals to ensure a welcoming, efficient experience during tax season. Ideal candidate has prior client-facing experience, strong communication skills, and a knack for organization.