Front Desk & Client Services Pro (Tax Season)

H&R Block, Inc.; Fairfield (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Fairfield, IL. You will greet clients, manage scheduling, and support day-to-day office operations in person.

This entry-level role offers training and a path into tax preparation or office leadership, with opportunities to work evenings and weekends during tax season while collaborating with tax professionals in a busy office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Office software

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Fairfield, IL. You will greet clients, manage scheduling, and support day-to-day office operations in person.

This entry-level role offers training and a path into tax preparation or office leadership, with opportunities to work evenings and weekends during tax season while collaborating with tax professionals in a busy office environment.