Front Desk & Client Services Pro (Tax Season)

H&R Block, Inc.; Mount Prospect (IL); Sur place; USD 21 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Mount Prospect, IL. You will be the welcoming first impression for clients, manage scheduling, and support daily office operations as part of a tax professionals team.

This in-person role requires availability for evenings and weekends during tax season and offers a path toward tax preparation or office leadership with training and support.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Client-centric

Strong communication

Multitasking

Organizational skills

Tech savvy

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Mount Prospect, IL. You will be the welcoming first impression for clients, manage scheduling, and support daily office operations as part of a tax professionals team.

This in-person role requires availability for evenings and weekends during tax season and offers a path toward tax preparation or office leadership with training and support.