Seasonal Tax Office Front Desk Specialist

H&R Block, Inc.; Rochester (IN); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block in Indiana seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations. This in-person role could lead to advancement in tax preparation or office leadership.

Ideal candidates are strong communicators, able to multitask, and available for evenings and weekends during tax season. Proficiency with Microsoft Office and scheduling systems is a plus, and confidentiality is essential.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office in person.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Experience in fast-paced environment

Interpersonal and communication skills

Multitasking and prioritization

Organizational skills

Proficiency with Microsoft Office and…

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Indiana seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations. This in-person role could lead to advancement in tax preparation or office leadership.

Ideal candidates are strong communicators, able to multitask, and available for evenings and weekends during tax season. Proficiency with Microsoft Office and scheduling systems is a plus, and confidentiality is essential.