Front Desk Specialist – Tax Season Client Care

H&R Block, Inc.; Marion (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage front-desk operations in Indiana. You’ll greet clients, schedule appointments, and connect them to the appropriate tax professional.

This in-person role supports a busy tax office, collaborating with tax professionals and staff while handling confidential information with care. Training and growth opportunities are provided as part of a high-performing team.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Multitasking

Attention to detail

MS Office & scheduling

Evenings/weekends availability

Education

High School Diploma or GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage front-desk operations in Indiana. You’ll greet clients, schedule appointments, and connect them to the appropriate tax professional.

This in-person role supports a busy tax office, collaborating with tax professionals and staff while handling confidential information with care. Training and growth opportunities are provided as part of a high-performing team.