Front Desk & Client Services Pro (Tax Season)

H&R Block, Inc.; Ashville (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Birmingham, AL area. You will be the welcoming first impression, greet clients, manage check-in, schedule appointments, and connect clients with the right tax professionals.

This in-person role supports daily operations, collaborates with tax professionals, handles sensitive information with discretion, and offers a path into tax preparation or office leadership through training.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Birmingham, AL area. You will be the welcoming first impression, greet clients, manage check-in, schedule appointments, and connect clients with the right tax professionals.

This in-person role supports daily operations, collaborates with tax professionals, handles sensitive information with discretion, and offers a path into tax preparation or office leadership through training.