Front Desk Pro at Tax Office — Grow into Tax Prep

H&R Block, Inc.; Carlyle (IL); Vor Ort; USD 21.000 - 37.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in our Carlyle, IL office. This in-person role supports daily office operations alongside tax professionals and offers a path into tax preparation or office leadership with training.

You will greet clients, answer calls, check in, scan documents, and keep the office organized. Strong interpersonal skills and the ability to multitask are essential, as is availability to work

Qualifikationen

• Experience working in a fast-paced,client-centricenvironment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Kenntnisse

Customer service

Communication

Multitasking

Team collaboration

Office software

Evening/weekend availability

Ausbildung

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage scheduling in our Carlyle, IL office. This in-person role supports daily office operations alongside tax professionals and offers a path into tax preparation or office leadership with training.

You will greet clients, answer calls, check in, scan documents, and keep the office organized. Strong interpersonal skills and the ability to multitask are essential, as is availability to work