Front Desk & Client Services Pro — In-Person (Tax Season)

H&R Block, Inc.; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Saint Petersburg, FL is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations.

You will coordinate scheduling, match clients with tax professionals, and maintain a professional, confidential environment. This in-person role offers training and potential growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Saint Petersburg, FL is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations.

You will coordinate scheduling, match clients with tax professionals, and maintain a professional, confidential environment. This in-person role offers training and potential growth into tax preparation or office leadership.