Client Experience Specialist – Front Desk (Seasonal)

H&R Block, Inc.; Venice (FL); On-site; USD 21,000 - 29,000; Part time

Job summary

H&R Block in Saint Petersburg, FL is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax professional.

The role emphasizes confidentiality, teamwork, and professional client service, with evening and weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain orderly office environment to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Office organization

Attention to detail

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Saint Petersburg, FL is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person. You will greet clients, manage check-in, answer calls, schedule appointments, and connect clients with the right tax professional.

The role emphasizes confidentiality, teamwork, and professional client service, with evening and weekend availability during tax season.