Front Desk & Client Services Pro (In-Office)

H&R Block, Inc.; Crystal Lake (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Crystal Lake, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule, check-in, and connect clients with the right tax professional, contributing to a welcoming, efficient office environment.

The role involves collaboration with tax professionals, handling documents, and maintaining organization while ensuring client privacy. Evening and weekend availability is expected during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and provide a professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a smooth experience.
• Collaborate with tax professionals to ensure seamless operations.
• Handle sensitive client information confidentially.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Computer skills (Office/scheduling)

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Crystal Lake, IL is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will schedule, check-in, and connect clients with the right tax professional, contributing to a welcoming, efficient office environment.

The role involves collaboration with tax professionals, handling documents, and maintaining organization while ensuring client privacy. Evening and weekend availability is expected during tax season.