Front Desk & Client Services Pro (Evenings/Weekends)

H&R Block, Inc.

Streamwood (IL)

On-site

USD 21,000 - 37,000

Full time

3 days ago

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Job summary

H&R Block, Inc. in Streamwood, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will greet clients, manage scheduling, and support daily office operations in person.

Work with tax professionals, handle client check-in and intake, keep the office organized, and ensure a smooth, professional client experience. With training, this role can evolve into tax preparation or office leadership; evening and weekend shifts are

Qualifications

Experience in a fast-paced, client-centric environment.
Strong interpersonal and communication skills for professional client service.
Ability to multitask and manage competing priorities.
Excellent organizational skills with attention to detail.
Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth client experience.
Collaborate with tax professionals to ensure seamless daily operations.
Handle sensitive client information with confidentiality and care.