In-Person Front Desk & Client Experience Specialist

H&R Block, Inc.; Fox Lake (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Fox Lake, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. This in-person role involves managing scheduling, supporting daily office operations, and collaborating with tax professionals to deliver a smooth client experience.

The position requires evenings and weekends during tax season and offers training with the potential to advance into tax preparation or office leadership within a supportive team.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Experience with basic computer programs and scheduling tools (MS Office, Teams).
• Availability to work evenings and weekends during tax season.
• High school diploma or GED.
• Experience in hospitality, call center, customer service or medical industries.
• Experience in receptionist/front desk/administrative support.
• Experience in tax office or financial services.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings and weekends

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Fox Lake, IL is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients. This in-person role involves managing scheduling, supporting daily office operations, and collaborating with tax professionals to deliver a smooth client experience.

The position requires evenings and weekends during tax season and offers training with the potential to advance into tax preparation or office leadership within a supportive team.