Front Desk & Client Service Pro — Evenings/Weekends

H&R Block, Inc.; Romeoville (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Romeoville, IL is hiring a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You’ll manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

With training and support, this role can be a stepping stone into tax preparation or office leadership. This in-person position offers growth and a path to leadership during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Interpersonal communication

Organizational skills

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Romeoville, IL is hiring a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You’ll manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

With training and support, this role can be a stepping stone into tax preparation or office leadership. This in-person position offers growth and a path to leadership during peak season.