Front Desk & Client Services Specialist

H&R Block; Athens (TX); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Franchise office role

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax professional, and schedule appointments. The role supports in-person, phone, and virtual client interactions and requires multitasking in a fast-paced office environment.

Ideal candidates have prior customer service experience, strong organization, and proficiency with Microsoft Office. Flexible scheduling and multiple location work are preferred in this franchise setup.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Experience in fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to welcome clients, direct them to the right tax professional, and schedule appointments. The role supports in-person, phone, and virtual client interactions and requires multitasking in a fast-paced office environment.

Ideal candidates have prior customer service experience, strong organization, and proficiency with Microsoft Office. Flexible scheduling and multiple location work are preferred in this franchise setup.