Front Desk & Client Services Specialist

H&R Block, Inc.; Town of Clifton Park (NY); Vor Ort; USD 22.000 - 37.000; Teilzeit

Zusammenfassung

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and connect clients with the right tax professional.

This in-person role supports daily office operations and team collaboration during tax season. Ideal candidates bring strong customer service skills, the ability to multitask in a fast-paced setting, and familiarity with Office tools.

Qualifikationen

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, schedule appointments, and connect clients with the right tax professional.

This in-person role supports daily office operations and team collaboration during tax season. Ideal candidates bring strong customer service skills, the ability to multitask in a fast-paced setting, and familiarity with Office tools.