Front Desk + Client Service - Tax Office Evenings/Weekends

H&R Block, Inc.; Clinton (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

In-person, team environment

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Clinton, IA to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax services and leadership opportunities.

You will work with tax professionals, handle check-ins, organize documents, and maintain a welcoming, confidential office environment. Availability for evenings and weekends during tax season is required.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist in Clinton, IA to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a path into tax services and leadership opportunities.

You will work with tax professionals, handle check-ins, organize documents, and maintain a welcoming, confidential office environment. Availability for evenings and weekends during tax season is required.