Front Desk & Client Concierge — Tax Office

H&R Block, Inc.; Mason City (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Mason City, IA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate appointments in person. This role offers hands-on exposure to tax operations and a path toward office leadership.

You will work with tax professionals, handle confidential information, and support daily office functions. Availability for evenings and weekends during tax season is required, with training provided to ensure smooth client experiences.

Qualifications

• Experience in fast-paced, client-facing environments.
• Strong communication and teamwork abilities.
• Capable of multitasking with competing priorities.
• Organized with strong attention to detail.
• Familiar with basic computer programs and scheduling tools.
• Available evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

MS Office

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. in Mason City, IA is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and coordinate appointments in person. This role offers hands-on exposure to tax operations and a path toward office leadership.

You will work with tax professionals, handle confidential information, and support daily office functions. Availability for evenings and weekends during tax season is required, with training provided to ensure smooth client experiences.