Client Service Pro & Front Desk - Tax Season

H&R Block, Inc.; Indianola (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Indianola, IA is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, answer calls, and coordinate appointments in person during peak tax season.

You will work closely with tax professionals, handle confidential materials, and help keep the office organized and efficient. Availability for evenings and weekends is required, and prior customer service experience is valued.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through in daily tasks.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal communication

Organizational skills

Microsoft Office

Evenings & weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Indianola, IA is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, answer calls, and coordinate appointments in person during peak tax season.

You will work closely with tax professionals, handle confidential materials, and help keep the office organized and efficient. Availability for evenings and weekends is required, and prior customer service experience is valued.