Client Service Pro & Receptionist — Tax Office Growth

H&R Block, Inc.; Cedar Rapids (IA); Sur place; USD 17 000 - 25 000; Temps partiel

Résumé du poste

H&R Block, Inc. in Cedar Rapids, IA seeks a seasonal Client Service Professional/Receptionist to welcome clients in person and support daily office operations.

The role offers in-office hours, with potential for growth into tax preparation or office leadership, and requires availability evenings and weekends during tax season. The role focuses on front-d desk duties, client check-in, document handling, and collaboration with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Multitasking

Communication

Team collaboration

Attention to detail

Formation

High school diploma or equivalent

Outils

Microsoft Office

Scheduling systems

Microsoft Teams

Description du poste

H&R Block, Inc. in Cedar Rapids, IA seeks a seasonal Client Service Professional/Receptionist to welcome clients in person and support daily office operations.

The role offers in-office hours, with potential for growth into tax preparation or office leadership, and requires availability evenings and weekends during tax season. The role focuses on front-d desk duties, client check-in, document handling, and collaboration with tax professionals to ensure a smooth client experience.