Front Desk & Client Concierge — Tax Office

H&R Block, Inc.; West Des Moines (IA); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block in West Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, manage check-ins, and support daily operations alongside tax professionals.

With on-the-job training, this role can lead to tax preparation or office leadership. It is an in-person position requiring evenings and weekend availability during tax season, delivering a welcoming and organized client

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Interpersonal skills

Communication

Multitasking

Organization

Computer skills

Scheduling

Formation

High school diploma or GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block in West Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, answer calls, schedule appointments, manage check-ins, and support daily operations alongside tax professionals.

With on-the-job training, this role can lead to tax preparation or office leadership. It is an in-person position requiring evenings and weekend availability during tax season, delivering a welcoming and organized client