In-Office Client Concierge & Receptionist

H&R Block, Inc.; Hamilton (MO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work balance support

Job summary

H&R Block, Inc. in Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling for tax professionals. This in-person role supports daily office operations and a welcoming client experience.

You will answer calls, assist with document intake, maintain a tidy office, and collaborate with team members to ensure smooth service. Evening and weekend shifts during tax season are required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Able to multitask and manage competing priorities.
• Detail-oriented with strong organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced

Client-centric

Communication skills

Multitasking

Organizational skills

Computer skills

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Des Moines, IA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and coordinate scheduling for tax professionals. This in-person role supports daily office operations and a welcoming client experience.

You will answer calls, assist with document intake, maintain a tidy office, and collaborate with team members to ensure smooth service. Evening and weekend shifts during tax season are required.