Client Service Pro & Receptionist (Evenings/Weekends)

H&R Block, Inc.; Hawarden (IA); On-site; USD 30,000 - 42,000; Part time

Job summary

H&R Block, Inc. in Hawarden, IA is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations.

This in-person role focuses on delivering a professional first impression, managing check-ins, scheduling, and coordinating with tax professionals. You'll work with a team of tax professionals, handle confidential client information, and have opportunities to advance into tax preparation or office leadership with training and support.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Hawarden, IA is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations.

This in-person role focuses on delivering a professional first impression, managing check-ins, scheduling, and coordinating with tax professionals. You'll work with a team of tax professionals, handle confidential client information, and have opportunities to advance into tax preparation or office leadership with training and support.