In-Office Client Concierge & Front Desk Specialist

H&R Block, Inc.; Jefferson (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person at our Jefferson, IA location. You’ll answer phones, schedule appointments, and match clients with the right tax professional.

This role emphasizes confidentiality, teamwork, and professional client service during tax season evenings and weekends. On-site training provided, with opportunities to advance into tax preparation or office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with follow-through.
• Proficient with basic computer programs.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Computer literacy

Team collaboration

Discretion and confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person at our Jefferson, IA location. You’ll answer phones, schedule appointments, and match clients with the right tax professional.

This role emphasizes confidentiality, teamwork, and professional client service during tax season evenings and weekends. On-site training provided, with opportunities to advance into tax preparation or office