Client Experience Associate - Front Desk & Tax Office

H&R Block, Inc.; Iowa; Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Iowa for an in-person role. You will greet clients, manage scheduling, and support daily office operations while collaborating with tax professionals.

This entry-level position offers training and a path into tax preparation or office leadership, with availability to work evenings and weekends during tax season. Join our team to provide excellent client experiences and confidentiality.

Qualifikationen

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams, and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning documents.
• Maintain a clean, organized office environment.
• Collaborate with team to ensure smooth daily operations.
• Handle confidential client information with discretion.

Kenntnisse

Customer service

Interpersonal skills

Multitasking

Communication

Ausbildung

High school diploma

Tools

Microsoft Office

Scheduling software

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Iowa for an in-person role. You will greet clients, manage scheduling, and support daily office operations while collaborating with tax professionals.

This entry-level position offers training and a path into tax preparation or office leadership, with availability to work evenings and weekends during tax season. Join our team to provide excellent client experiences and confidentiality.