Front Desk Client Service Concierge

H&R Block, Inc.; Waterbury (CT); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in Waterbury, CT. In-person role handling scheduling, check-ins, and daily office operations.

You will work with tax professionals, manage admissions, and maintain a professional, confidential environment. Evening and weekend availability during tax season is required.

This position offers training and a stepping stone into tax prep or office leadership within a supportive team.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling tools).

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service orientation

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face for clients in Waterbury, CT. In-person role handling scheduling, check-ins, and daily office operations.

You will work with tax professionals, manage admissions, and maintain a professional, confidential environment. Evening and weekend availability during tax season is required.

This position offers training and a stepping stone into tax prep or office leadership within a supportive team.