Front Desk & Client Concierge — Tax Office

H&R Block, Inc.; Naugatuck (CT); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Naugatuck, CT. This in-person role involves managing client scheduling, supporting daily operations, and working alongside tax professionals. It offers training and a potential path into tax preparation or leadership within the office.

The position emphasizes a warm, professional client experience, confidentiality, and collaboration with the team during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service mindset

Interpersonal communication

Multitasking ability

Organizational skills

Team collaboration

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Naugatuck, CT. This in-person role involves managing client scheduling, supporting daily operations, and working alongside tax professionals. It offers training and a potential path into tax preparation or leadership within the office.

The position emphasizes a warm, professional client experience, confidentiality, and collaboration with the team during tax season.