Seasonal Client Concierge & Office Coordinator

H&R Block, Inc.; Waterford (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations in person in Waterford, CT.

You will coordinate scheduling, connect clients with tax professionals, and maintain a professional front-office environment. The role offers hands-on training and a pathway into tax preparation or office leadership within a collaborative team setting during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Experience in fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Basic computer tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations in person in Waterford, CT.

You will coordinate scheduling, connect clients with tax professionals, and maintain a professional front-office environment. The role offers hands-on training and a pathway into tax preparation or office leadership within a collaborative team setting during tax season.