Seasonal Client Service Specialist

H&R Block, Inc.; New Britain (CT); On-site; USD 21,000 - 32,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in New Britain, CT. The role involves greeting clients, scheduling, and supporting daily operations alongside tax professionals.

The position emphasizes in-person client service with opportunities to grow into tax preparation or leadership as you gain training and experience. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in New Britain, CT. The role involves greeting clients, scheduling, and supporting daily operations alongside tax professionals.

The position emphasizes in-person client service with opportunities to grow into tax preparation or leadership as you gain training and experience. Evening and weekend availability during tax season is required.