Seasonal Client Concierge & Receptionist

H&R Block, Inc.; North Haven (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in North Haven, CT is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage check-in, calls, and scheduling. This in-person role offers training and a path into tax preparation or office leadership during tax season.

Join a team of tax professionals and support daily operations with confidentiality and care. Availability to work evenings and weekends is preferred, and hospitality or customer service experience is welcome.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service orientation

Interpersonal communication

Multitasking

Attention to detail

Team collaboration

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in North Haven, CT is seeking a seasonal Client Service Professional / Receptionist to welcome clients and manage check-in, calls, and scheduling. This in-person role offers training and a path into tax preparation or office leadership during tax season.

Join a team of tax professionals and support daily operations with confidentiality and care. Availability to work evenings and weekends is preferred, and hospitality or customer service experience is welcome.