Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; East Hartford (CT); On-site; USD 19,000 - 29,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in East Hartford, CT. The role is in-person and involves greeting clients, managing check-in, scheduling, and guiding clients to the appropriate tax professional.

You’ll support daily office operations and teamwork in a fast-paced environment. Ideal candidates will have prior client-facing experience, strong communication, and the ability to multitask while maintaining organization and discretion with confidential

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools such as Microsoft Office and Teams.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

Computer basics

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in East Hartford, CT. The role is in-person and involves greeting clients, managing check-in, scheduling, and guiding clients to the appropriate tax professional.

You’ll support daily office operations and teamwork in a fast-paced environment. Ideal candidates will have prior client-facing experience, strong communication, and the ability to multitask while maintaining organization and discretion with confidential