Client Service Concierge – Receptionist (Tax Season)

H&R Block, Inc.; Wolcott (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Bridgeport, CT. You’ll manage client check-ins, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers opportunities for growth into tax preparation or office leadership, with training and support provided. Availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Experience in fast-paced, client-cent‑

Interpersonal and communication skills

Multitasking

Organizational skills

Computer skills: MS Office/Teams/sched

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Bridgeport, CT. You’ll manage client check-ins, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers opportunities for growth into tax preparation or office leadership, with training and support provided. Availability to work evenings and weekends during tax season is required.