Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Meriden (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in Meriden, CT seeks a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role collaborates with tax professionals to ensure a smooth client experience during tax season.

The position focuses on front-desk duties, scheduling, document intake, and maintaining a welcoming, organized office environment. Evening and weekend availability is preferred.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Meriden, CT seeks a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations. This in-person role collaborates with tax professionals to ensure a smooth client experience during tax season.

The position focuses on front-desk duties, scheduling, document intake, and maintaining a welcoming, organized office environment. Evening and weekend availability is preferred.