Front Desk & Client Experience Specialist

H&R Block, Inc.; Kennett Square (Chester County); On-site; USD 24,000 - 34,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. You will coordinate appointments, route clients to the right tax professional, and assist with document intake while upholding confidentiality.

The role emphasizes customer service excellence, teamwork, and flexibility during tax season, with opportunities for growth into tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations in person. You will coordinate appointments, route clients to the right tax professional, and assist with document intake while upholding confidentiality.

The role emphasizes customer service excellence, teamwork, and flexibility during tax season, with opportunities for growth into tax preparation or office leadership.