Front Desk & Client Relations Specialist

H&R Block; North Charleston (SC); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Charleston, SC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role supports daily operations, manages client check-in, schedules appointments, and connects clients with the right tax professional. The position requires strong customer service skills, the ability to multitask, and a willingness to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during a shift.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Scheduling

Office software

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Charleston, SC is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role supports daily operations, manages client check-in, schedules appointments, and connects clients with the right tax professional. The position requires strong customer service skills, the ability to multitask, and a willingness to work evenings and weekends during tax season.