Client Care Specialist - In-Person Front Desk

H&R Block, Inc.; Charleston (SC); On-site; USD 26,000 - 32,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the Charleston office. You will greet clients, manage check-ins, handle calls, and help schedule tax professionals to meet client needs.

Working in person, you’ll support daily office operations, maintain organization, and collaborate with tax professionals. This role offers training and potential growth into tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the Charleston office. You will greet clients, manage check-ins, handle calls, and help schedule tax professionals to meet client needs.

Working in person, you’ll support daily office operations, maintain organization, and collaborate with tax professionals. This role offers training and potential growth into tax preparation or leadership.