Front Desk & Client Services Specialist

H&R Block, Inc.; Columbia (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. invites you to join as a seasonal Client Service Professional / Receptionist in our Columbia, SC office. You’ll be the friendly face for clients, handle greeting, check-in, scheduling, and support daily office operations with tax professionals.

This in-person role offers training and clear paths into tax prep or leadership, with evening and weekend shifts during tax season. You’ll collaborate with team members to ensure a smooth client experience, maintain organization, and

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organization

Office software

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. invites you to join as a seasonal Client Service Professional / Receptionist in our Columbia, SC office. You’ll be the friendly face for clients, handle greeting, check-in, scheduling, and support daily office operations with tax professionals.

This in-person role offers training and clear paths into tax prep or leadership, with evening and weekend shifts during tax season. You’ll collaborate with team members to ensure a smooth client experience, maintain organization, and