Client Experience & Front Desk Specialist (Tax Season)

H&R Block, Inc.; Harleysville (PA); Sur place; USD 19 000 - 28 000; Temps partiel

Résumé du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments. You will connect clients with the right tax professional and support the office’s front-desk operations in person.

This role emphasizes confidentiality, teamwork, and professional client interactions, with potential growth into tax preparation or office leadership as skills develop.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Connaissances

Client-centric experience

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Evenings/weekends availability

Formation

HS diploma or GED

Outils

Microsoft Office

Microsoft Teams

Scheduling systems

Description du poste

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer calls, and schedule appointments. You will connect clients with the right tax professional and support the office’s front-desk operations in person.

This role emphasizes confidentiality, teamwork, and professional client interactions, with potential growth into tax preparation or office leadership as skills develop.