Front Desk & Client Experience Specialist (Tax Office)

H&R Block, Inc.; Beaufort (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

This role offers training and a pathway into tax preparation or office leadership, with availability to work evenings and weekends during tax season. You will be part of a collaborative team of tax professionals delivering a professional client experience.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and professional communication with clients and team.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams, and scheduling systems.
• Flexibility to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person.

This role offers training and a pathway into tax preparation or office leadership, with availability to work evenings and weekends during tax season. You will be part of a collaborative team of tax professionals delivering a professional client experience.