Front Desk & Client Experience Specialist

H&R Block, Inc.; Glendale Heights (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office, handling client check-ins, scheduling, and frontline support. This in-person role supports daily operations and pairs clients with the right tax professional while upholding confidentiality and a professional atmosphere.

The position requires evening and weekend availability during tax season and offers a stepping stone into tax preparation or office leadership within a collaborative

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organization and attention to detail with reliable follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Teamwork

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office, handling client check-ins, scheduling, and frontline support. This in-person role supports daily operations and pairs clients with the right tax professional while upholding confidentiality and a professional atmosphere.

The position requires evening and weekend availability during tax season and offers a stepping stone into tax preparation or office leadership within a collaborative