Client Experience & Front Desk Coordinator

H&R Block, Inc.; Norwood (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will greet, check-in clients, schedule appointments, and support daily office operations under guidance from tax professionals.

In this in-person role, you’ll help match clients with the right tax professional, handle documents, and maintain a clean, professional office environment. Availability evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Presents professional, courteous client interactions.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through in office tasks.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain organized, clean office to support client experience.
• Collaborate with tax professionals and team members for smooth operations.
• Handle confidential client information with discretion.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Technology proficiency

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for clients. You will greet, check-in clients, schedule appointments, and support daily office operations under guidance from tax professionals.

In this in-person role, you’ll help match clients with the right tax professional, handle documents, and maintain a clean, professional office environment. Availability evenings and weekends during tax season is required.