Front Desk & Client Experience Specialist - Tax Office

H&R Block, Inc.; Columbia (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and handle client check-in, scheduling, and daily administrative tasks in person. You will pair clients with the right tax professional and support a smooth office flow.

The role requires strong interpersonal skills, multitasking, and confidentiality when handling client information. Evening and weekend availability during tax season is expected to accommodate client needs.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Availability evenings weekends

Tools

Microsoft Office

Teams scheduling

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and handle client check-in, scheduling, and daily administrative tasks in person. You will pair clients with the right tax professional and support a smooth office flow.

The role requires strong interpersonal skills, multitasking, and confidentiality when handling client information. Evening and weekend availability during tax season is expected to accommodate client needs.