Front Desk & Client Experience Specialist

Boutique Recruiting; Oakbrook Terrace (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

10 paid holidays, including your bday

10 days of accrued PTO to start

Discretionary quarterly bonus of up to

Annual performance reviews and raises

Comprehensive training and ongoing PD

Long-term growth opportunities

Job summary

Boutique Recruiting is seeking a polished Receptionist to be the first point of contact for clients, prospects, and visitors. This role will manage a busy front desk, handle a high volume of calls, greet guests, assist with scheduling, and provide direct administrative support to the Office Manager.

The ideal candidate has at least 2+ years of client-facing or office experience, excellent communication skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of client-facing or office experience.
• Excellent verbal and written communication.
• Ability to manage a fast-paced front desk.

Responsibilities

• Serve as a welcoming and professional first point of contact for clients, prospects, visitors, and callers
• Manage a high volume of inbound calls, appropriately route callers to advisors, and provide friendly outbound appointment reminders as needed
• Greet clients upon arrival and create a polished, comfortable in-office experience
• Assist with client scheduling, appointment coordination, and general administrative needs
• Provide day-to-day administrative support to the Office Manager and broader client relations team
• Professionally navigate occasional challenging or sensitive client interactions while remaining calm and solutions-focused
• Support front desk coverage across two floors of the office while maintaining consistent service standards

Skills

Customer service

Phone skills

Communication

Professional demeanor

Microsoft Office

Tools

Microsoft Office

Job description

Boutique Recruiting is seeking a polished Receptionist to be the first point of contact for clients, prospects, and visitors. This role will manage a busy front desk, handle a high volume of calls, greet guests, assist with scheduling, and provide direct administrative support to the Office Manager.

The ideal candidate has at least 2+ years of client-facing or office experience, excellent communication skills, and proficiency with Microsoft Office.