Front Desk & Client Experience Specialist

H&R Block, Inc.; North Wilkesboro (NC); On-site; USD 24,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals and ensure a welcoming, organized office during tax season.

The role emphasizes confidentiality, multitasking, and teamwork, with evenings and weekend shifts required. This entry point can lead to tax preparation or office leadership opportunities within our retail office network.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and professional client service skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with solid organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

Basic computer skills

Evenings and weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals and ensure a welcoming, organized office during tax season.

The role emphasizes confidentiality, multitasking, and teamwork, with evenings and weekend shifts required. This entry point can lead to tax preparation or office leadership opportunities within our retail office network.