Client Service Front Desk Specialist

H&R Block, Inc.; Fairview Heights (PA); On-site; USD 20,664,000 - 24,797,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. The role focuses on delivering warm, personalized service in a fast-paced franchise office environment.

You will help schedule clients, ensure needs are met across in-person, phone, or virtual channels, and maintain a clean, organized office with the team. Experience in customer service and multi-tasking is valued.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. The role focuses on delivering warm, personalized service in a fast-paced franchise office environment.

You will help schedule clients, ensure needs are met across in-person, phone, or virtual channels, and maintain a clean, organized office with the team. Experience in customer service and multi-tasking is valued.