Seasonal Client Concierge and Front Desk

H&R Block, Inc.; Southaven (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work closely with a team of tax professionals to ensure a positive client experience.

The role emphasizes strong communication, multitasking, and discretion in handling sensitive information; availability to work evenings and weekends during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and written/verbal communication skills.
• Ability to multitask and manage priorities during busy periods.
• Attention to detail and follow-through in office tasks.

Responsibilities

• Greet clients and create a welcoming first impression at the front desk.
• Answer phones, schedule appointments, and match clients with the appropriate tax professional.
• Manage check-in and document intake, including scanning and organizing files.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Office software

Team collaboration

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in person. You will work closely with a team of tax professionals to ensure a positive client experience.

The role emphasizes strong communication, multitasking, and discretion in handling sensitive information; availability to work evenings and weekends during tax season is required.