Seasonal Client Service Pro | Front Desk & Scheduling

H&R Block; Arlington Heights (IL); On-site; USD 2,122,000 - 3,720,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with a team of tax professionals.

This in-person role offers training and a potential path into tax preparation or leadership. Ideal candidates bring client-service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with team collaboration.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with a team of tax professionals.

This in-person role offers training and a potential path into tax preparation or leadership. Ideal candidates bring client-service experience, strong communication, and the ability to multitask in a fast-paced environment.