Client Service Front Desk & Scheduling Specialist

H&R Block; Rusk (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax expert. You’ll thrive in a busy office, help schedule appointments, and ensure every client leaves satisfied.

Experience in fast-paced customer service and strong organizational skills are essential. Proficiency with Microsoft Office is expected, and you’ll contribute to a clean, organized work environment.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax expert. You’ll thrive in a busy office, help schedule appointments, and ensure every client leaves satisfied.

Experience in fast-paced customer service and strong organizational skills are essential. Proficiency with Microsoft Office is expected, and you’ll contribute to a clean, organized work environment.