Seasonal Client Experience Coordinator

H&R Block, Inc.; Crest Hill (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person.

The role emphasizes strong interpersonal skills, multitasking, and confidentiality, with availability for evenings and weekends during tax season. This entry-level position offers training and growth toward tax preparation or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong verbal and written communication with clients.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through in a professional setting.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Team collaboration

Computer literacy

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person.

The role emphasizes strong interpersonal skills, multitasking, and confidentiality, with availability for evenings and weekends during tax season. This entry-level position offers training and growth toward tax preparation or office leadership.