Front Desk & Client Experience Specialist

H&R Block, Inc.; Fond du Lac (IL); Presencial; USD 21.000 - 37.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations.

This in-person role requires strong communication, multitasking, and organizational skills to maintain a professional client experience. As part of a tax office team, you will coordinate with tax professionals, handle check-ins, and assist with document processing while maintaining confidentiality of client information.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients and create a welcoming first impression as the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Client service

Communication

Multitasking

Organization

Scheduling tools

Evening/weekend hrs

Educación

High school diploma or GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations.

This in-person role requires strong communication, multitasking, and organizational skills to maintain a professional client experience. As part of a tax office team, you will coordinate with tax professionals, handle check-ins, and assist with document processing while maintaining confidentiality of client information.