Front Desk & Client Experience Specialist

H&R Block, Inc.; Davenport (IA); On-site; USD 28,000 - 38,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client. You will greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

This in-person role offers training and is a stepping stone into tax preparation or office leadership, with evenings and weekends during tax season as part of the schedule.

Qualifications

• Experience in fast-paced, client-centric environments.
• Clear interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Strong organization and attention to detail.
• Familiarity with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Office coordination

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression for every client. You will greet clients, manage scheduling, and support daily office operations alongside a team of tax professionals.

This in-person role offers training and is a stepping stone into tax preparation or office leadership, with evenings and weekends during tax season as part of the schedule.